Refunds
Refund and Cancellation Policy
Last updated
Cashup Plus is billed monthly or yearly through Dodo Payments, our merchant of record. The free plan never charges you.
Cancel anytime
Cancel in Settings → Manage billing. Your subscription will not renew, and Plus stays active until the end of the period you already paid for. Your records stay in your account on the free plan.
7-day refund
- You can ask for a full refund within 7 days of your first Plus payment or of any renewal payment.
- After 7 days, payments are not refundable, including partial periods, but you can still cancel to stop the next renewal.
- When a payment is refunded, Plus ends for that period and your account returns to the free plan.
How to ask
Email support@cashupp.net from your account email address with the date of the payment. We process eligible refunds as soon as we can. Dodo Payments returns the money to your original payment method; banks usually take 5–10 business days to show it.
Billing problems
If you were charged twice or charged after cancelling, contact us and we will refund the incorrect charge regardless of the 7-day window. Please contact us before opening a chargeback; a disputed payment pauses Plus until the dispute is settled.